Returns & Refunds
Electronic Art Store wants customers to have confidence when purchasing products through our website.
This Returns & Refunds Policy explains the general process for requesting a return, replacement, exchange, or refund.
This policy is subject to applicable consumer protection laws.
1. Return Requests
If you need to return a product, please contact Electronic Art Store before sending anything back.
Return requests should include relevant order information and a description of the reason for the return.
We may provide additional instructions before a product is returned.
Products should not be shipped back without following the applicable return instructions.
2. Product Condition
Returned products should generally be:
- In their original condition.
- Complete with applicable accessories.
- Complete with included documentation.
- Properly packaged.
- Free from damage caused by improper use.
Products should be handled carefully while the return is being evaluated.
3. Damaged Products
If a product arrives damaged, contact us as soon as possible.
Please retain the original packaging and provide photographs of:
- The shipping package.
- Shipping labels.
- External damage.
- The product.
- Any visible damage to the product.
This information may be necessary to evaluate the issue and communicate with the shipping carrier.
4. Incorrect Products
If you receive a product that differs from what you ordered, contact Electronic Art Store as soon as possible.
We will review the order and determine the appropriate solution.
Depending on the circumstances, this may include a replacement, exchange, or refund.
5. Defective Products
If a product does not function as expected, contact us with your order information and a description of the problem.
We may request photographs, videos, testing information, serial numbers, or other information to determine whether the product is defective.
Where applicable, the product may be handled under the manufacturer's warranty.
6. Electronics and Components
Electronic components and devices can be sensitive to incorrect voltage, polarity, wiring, static electricity, overheating, short circuits, physical damage, and improper installation.
A product that has been damaged through improper use, incorrect wiring, unauthorized modification, incorrect power supply, or operation outside manufacturer specifications may not qualify for a return or refund, except where applicable law provides otherwise.
7. Opened Products
Opening product packaging does not automatically mean that a product cannot be returned.
However, products should remain in appropriate condition and include applicable components and accessories.
Some products may have specific return conditions due to their nature.
8. Modified Products
Products that have been modified, soldered, programmed, altered, physically damaged, or otherwise changed by the customer may not be eligible for return unless the issue is covered by applicable law or an applicable warranty.
Customers should verify that a product is suitable for their project before making permanent modifications.
9. Refunds
Once an approved return has been received and evaluated, the applicable refund will be processed when appropriate.
Refunds are generally issued using the original payment method when reasonably possible.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
10. Exchanges and Replacements
When appropriate and available, Electronic Art Store may offer an exchange or replacement instead of a refund.
Availability of replacement products may affect the available options.
11. Return Shipping
Responsibility for return shipping costs depends on the reason for the return and the circumstances of the transaction.
For example, a different process may apply to defective, damaged, incorrect, or unwanted products.
Applicable consumer protection requirements will take precedence over this policy where required.
12. Manufacturer Warranty
Some products may be covered by a manufacturer's warranty.
Warranty terms, duration, exclusions, and procedures vary by manufacturer and product.
Electronic Art Store may assist customers with the warranty process when applicable.
13. Products Purchased for Projects
Customers are responsible for confirming that a product is suitable for their intended application before purchasing.
Electronic Art Store cannot guarantee that a product will meet the requirements of every individual project, circuit, software environment, vehicle, robotics system, IoT installation, or commercial application.
14. Special and Custom Products
Products that are specially ordered, customized, modified, or made specifically for a customer may be subject to additional return restrictions.
Any applicable conditions will be communicated when relevant.
15. Refund Exceptions
A refund may not be available where a product has been damaged due to misuse, unauthorized modification, improper installation, incorrect electrical connection, or operation outside manufacturer specifications, except where applicable law provides otherwise.
16. Contact Us
If you have a question about a return, replacement, warranty, damaged product, or refund, please contact Electronic Art Store through:
https://electronicartstore.com/
Please include your order information and a clear description of the issue so that we can assist you as efficiently as possible.
Electronic Art Store
Electronics for Ideas, Projects & Innovation.